Change of Mind Returns
- No Change of Mind Returns: Many of our products are In accordance with ACVM safety and quality assurance standards, therefore we do not accept returns or offer refunds/exchanges for change of mind, incorrect selection, or over-purchasing.
- Once product leaves our distribution control, we cannot verify storage temperature or environment, and it cannot be re-sold to protect product efficacy and animal welfare.
Freight & Transit Damage
- All goods must be inspected immediately upon delivery.
- If your shipment arrives damaged, you must report it to us within 48 hours of delivery, along with photo evidence of the outer packaging and damaged product.
- Please retain all damaged items and original packaging material until your claim has been processed.
Eligible Returns for Exchange
Goods are to be returned to the company at customer’s cost. The following goods will be accepted for exchange:
- Goods damaged in transit (subject to Section 2: Freight reporting requirements).
- Expired stock or goods with less than 3 months to expiry upon receipt (unless otherwise advertised as short-dated)
Note: For expired or short-dated stock claims, notice must be given within 7 days of order receipt.
